Our Clients

We’re proud of our world-class clients and the extensive body of work we’ve delivered over our 30 years of service. In addition to the clients listed below, we provide technical documentation services to several prominent clients who have asked that our association remain confidential.

Eaton Corporation - since 1983

...Since 1983

Provide extensive technical support services for product installation, operation and maintenance of Eaton truck transmissions, clutches, diagnostic tools and hybrid power systems. Create component maintenance manuals for Eaton Aerospace.

General Motors - since 1983

...Since 1992

Design and develop automotive technician training courses for vehicle steering and brake systems.

Commonwealth Edison - Since 2007

...Since 2008

Develop visual field procedures for linesmen and underground field crews.

Cisco Systems - since 1997

...Since 1997

Develop setup and operation documents for Cisco Aironet Wi-Fi systems.

Michigan State Police - since 1986

...Since 1983

Develop records processing procedures for use by Michigan's criminal justice system.

Bronson Healthcare Group - since 2003

...Since 2003

Develop and implement visual nursing procedures using an intuitive visual interface.

Parker Hannifin - since 1985

...Since 1990

Provide wide range of aerospace component documentation services including manufacturing, testing, and maintenance.

Grand Rapids Label Company - since 2000

...Since 2000

Develop installation and maintenance documents for U.S. Postal Service bulk mail equipment.

Kraft Foods - since 2003

...Since 2003

Develop operator work instructions for manufacturing of cereal, candy, packaged dry food and bakery products.

AT&T - since 1990

...Since 1990

For both AT&T and predecessor companies, provide broad range of services including documentation and training for telemanagement software and cellular telephone sales.

Dana Corporation - since 1999

...Since 1999

Develop aftermarket service documents for truck axles and brakes.

Nexteer Automotive - since 1983

...Since 1983

Provide extensive technical support services for manufacturing, installation and aftermarket service of automotive steering systems.

PPG Industries - since 2006

...Since 2006

Create visual operator work instructions for manufacturing automotive glass products.

Stryker Medical Devices Technology - since 1985

...Since 1985

Provide extensive technical product support services for installation, operation and maintenance of surgical instruments and hospital equipment.

Besser Company - since 1998

...Since 1998

Develop installation, operation, maintenance and parts manuals for Besser's complete line of concrete product manufacturing equipment.

International Aerospace Quality Group

... since 2010

We're at work right now applying our Explaining skills to the Supply Chain Manual of the International Aerospace Quality Group.

Testimonials

I have to say I am very impressed with your team's work. The procedure is a lot less complex and even fun to read.

New Program Team Leader
Confidential Client
confidential client

With Explainers, there's communication and collaboration. They take your idea in a totally different direction than envisioned—for the better. They match and surpass our expectations.

Jack Patterson
Eaton Corporation
Eaton

[O]ur entire experience . . . was pleasant. We couldn't appreciate enough how simple, clear and concise Explainers made instructions and processes appear. They continue to take the complicated and make it simple. It's communication without clutter!

Chris Ward
Bronson Healthcare Group
Bronson Health
Malcolm Baldridge Award

We used [Explainit®] documents to train without translating them first, and even though our workforce is entirely Spanish-speaking, we assembled [the product] with no problems.

Lean Project Engineer
Confidential Client
confidential client

[Explainers] . . . took the concept, brought solution options to the table, and then worked with us to deliver a product that exceeded our expectations.

Eugene Clark
Eaton Corporation
Eaton

We are changing constantly to satisfy the requests of our customers; having [Explainers] onsite allows us to move with the changes while keeping response time quick and percentage of errors low.

Jim Graham
Delphi Corporation Service Engineering
Delphi

The excellent working relationship I have with Kaylynn and Explainers leaves me confident the work required will be done correctly, and with the latest graphic art technology.

Ken Hill
Delphi Corporation Service Engineering
Delphi

I just pulled [the work instruction] off the printer, and it looks beautiful! So beautiful, it almost makes me cry!

Productivity Manager / Training Team Leader
Confidential Client
confidential client

I have the utmost confidence that Explainers' deliverables will always be of impeccable quality and add value to our publications. I never hesitate to recommend Explainers to others.

Jan Haan
Stryker Instruments Division
Stryker Instruments

Affiliations

Members of the Women's Business Enterprise National Council We Support American Society for Quality We Support the Society for Technical Communication We Support Kiva