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Operator Instructions
Our operator instructions give the users standard work practices in a visual way. While generally created for manufacturing work, instruction formats which include visual aids can be utilized by laboratories, service providers, end-users and the like.
Problem
Workers in an automotive parts manufacturing facility were making packaging errors that resulted in charge-backs from the OEM, additional mandatory inspections and rework.
Solution
Poster-sized operation instructions that clearly documented standard best practices were hung in each work cell.
- Waste was greatly reduced.
- Secondary inspections were eliminated.
Quick Reference Operating Documentation Increases Productivity
Problem
Operators on the packaging line could not quickly access procedures, and the table-of-contents required these workers to scan several pages of text.
Solution
By replacing words with an illustration, our visual table of contents allowed users to easily find a procedure by locating the part.
- Operators didn't need to read.
- Operators' productivity increased.
Veteran Employees Knowledge Captured in Work Instructions
For Next Generation Hirees
Problem
Our glass manufacturing client was losing veteran employees and needed to capture their knowledge before they retired.
Solution
Working side by side with the veteran employees, we captured their experience and steps and explained them visually in manufacturing work instruction format. These were used to
- Efficiently train new employees
- Effectively retain product quality
Visual Work Documentation Eliminates Language Barriers
Problem
Because many operators in this food processing facility had English as a second language (ESL), they could not comprehend text-heavy standardized work instructions.
Solution
With illustrations explaining the process, ESL operators could understand and perform the work correctly. In addition,
- Performance improved for workers of all languages.
- Translation costs were reduced (fewer words, lower costs).
Operator Instructions Used as Study Aids and Job Aids
Problem
Operators at our client's aerospace facility could not pass a certification test for starting a line.
Solution
We distilled the pertinent information necessary and provided it in a user friendly format that workers
- Used as a study aid to pass the test
- Used as an on-the-job quick-reference set of operator instructions
Whether the challenge is poor productivity and too many procedural errors due to ineffective operator instructions or weak performance as a result of language barriers and difficult subject matter, Explainers can offer professional operator instructions that make sense of it all.