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Installation and Quick-Start Guides | |
Maintenance and Service Procedures | |
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Training Materials and Job Aids |
Training Materials and Job Aids
By utilizing training materials and job aids that visually demonstrate operational procedures, trainees retain more, experience an increased level of confidence and deliver enhanced standard work. Explainers, a leader among technical illustration companies, can provide training materials, computer-based training (CBT) modules and working manuals which explain exactly how a process should be performed.
Problem
General Motors needed to train telecommunications coordinators on new software so they could manage 250,000 phone lines. They anticipated two weeks of off-site training for all 800 coordinators.
Solution
We uncovered the major tasks and removed unnecessary theory, then created a 60-page quick-reference guide. This approach reduced training to a 3-hour online session.
- General Motors training costs decreased.
- Coordinator learning retention increased.
Simplified Warrant Arrest Procedures
Reduces Judicial Errors
Problem
The Michigan State Police procedures for warrant arrests were buried in a mountain of text, resulting in errors that ultimately affected the criminal justice process.
Solution
We developed a process flow with icons that clearly showed what each department needed to do and when they needed to do it. These job aids:
- Accelerated training for new personnel
- Reduced errors across the justice departments
Visual Work Instructions Used for
Computer-Based Training on Operational Systems
Problem
Eaton needed a top view introduction of the hybrid system for the fleet technicians and drivers, as well as a prerequisite for hands-on training for service technicians.
Solution
Instead of two separate trainings, we developed one computer-based training (CBT) program with video, animation and interactive exercises that successfully addressed the needs of both audiences.
Enhanced and Additional Work Simulations Delivered in a Hurry
Problem
Eaton had a tight deadline to meet the training needs for the users of their automated transmissions.
Solution
We enhanced the existing formatting and animation with additional simulations and interactivity.
- Eaton met tight training schedules.
- Training covered different ability levels.
