Better Forms and Process Results
By utilizing training materials and job aids that visually demonstrate operational procedures, trainees retain more, experience an increased level of confidence and deliver enhanced standard work. Explainers, a leader among technical illustration companies, can provide training materials, computer-based training (CBT) modules and working manuals which explain exactly how a process should be performed.
General Motors needed to train telecommunications coordinators on new software so they could manage 250,000 phone lines. They anticipated two weeks of off-site training for all 800 coordinators.
We uncovered the major tasks and removed unnecessary theory, then created a 60-page quick-reference guide. This approach reduced training to a 3-hour online session.
- General Motors training costs decreased.
- Coordinator learning retention increased.
The Michigan State Police procedures for warrant arrests were buried in a mountain of text, resulting in errors that ultimately affected the criminal justice process.
We developed a process flow with icons that clearly showed what each department needed to do and when they needed to do it. These job aids:
- Accelerated training for new personnel
- Reduced errors across the justice departments
Simplified Warrant Arrest Procedures
Reduces Judicial Errors
Eaton needed a top view introduction of the hybrid system for the fleet technicians and drivers, as well as a prerequisite for hands-on training for service technicians.
Instead of two separate trainings, we
developed one computer-based training (CBT) program with video, animation and interactive exercises that successfully addressed the needs of both audiences.
Visual Work Instructions Used for Computer-Based Training on Operational Systems
Eaton had a tight deadline to meet the training needs for the users of their automated transmissions.
We enhanced the existing formatting and animation with additional simulations and interactivity.
- Eaton met tight training schedules.
- Training covered different ability levels